Privacy Policy

01

Who we are

Vero Intelligence Ltd is the controller of personal data described in this policy. BlackHare Labs is its trading name.

Privacy questions and rights requests can be sent to hello@blackharelabs.co.uk.

02

What this policy covers

This policy covers this public website, email enquiries and demo requests. It does not describe an authenticated BlackHare product service. Any customer product processing will be governed by the relevant service notice and contractual terms.

03

Personal data we collect

If you use our enquiry form, we collect your name, work email address, company, role and any information you choose to include in your message. We also record the submission time and originating website page to help us understand and respond to the enquiry.

Our hosting, form-delivery and security providers may process limited technical information needed to deliver and protect their services, such as IP address, browser or device information, request time, requested page and referring website.

We use Vercel Web Analytics to understand aggregate website traffic. It may process a page path, event time, referrer, filtered query information, approximate location, device type, operating system and browser. Vercel states that its Web Analytics data points are anonymous and are not associated with an individual or IP address.

The website has no account registration, advertising pixels, session recording or cross-site behavioural profiling.

04

Why we use personal data

• To respond to enquiries and arrange demonstrations.
• To take steps requested before entering a business relationship.
• To operate, secure and troubleshoot the website.
• To understand aggregate page traffic and improve the public website.
• To maintain necessary business, legal and compliance records.

05

Our lawful bases

We generally rely on legitimate interests to operate, secure and improve the website, measure aggregate page traffic, and respond to business enquiries. Where your enquiry relates to a possible contract, we may also process information to take pre-contract steps at your request. We may process information where necessary to comply with a legal obligation.

We do not use Web Analytics for advertising, profiling or cross-site tracking. You can object to basic analytics at any time using the control in our Cookie Policy.

06

Who receives personal data

We use Vercel for website hosting, network delivery and aggregate Web Analytics.

We use Formspree, Inc. to receive enquiry-form submissions, perform spam and security filtering, retain submissions within our form account and deliver notification emails to BlackHare Labs. Formspree acts as a service provider for this processing. You can read Formspree's Privacy Policy and security information.

Our providers may process information to provide their services or meet legal obligations. We may also disclose information where required by law, to protect legal rights, or in connection with a genuine business transaction.

07

International transfers

Some service providers may process data outside the United Kingdom. Formspree states that its services are hosted in the United States, that information may be used in the United States and other countries where it operates, and that it relies on Standard Contractual Clauses as a data processor.

Where UK data-protection law requires a safeguard, the available protections may include UK adequacy regulations or approved contractual arrangements, depending on the provider and destination.

08

How long we keep data

We keep enquiry information only for as long as reasonably necessary to respond, manage a possible business relationship and meet legal, accounting, security or dispute-resolution needs. We then delete or anonymise it where appropriate.

Formspree retains information according to its Privacy Policy and the settings and limits of our Formspree account. We do not state a fixed provider retention period because this may depend on the service plan and account configuration.

09

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal data, restrict or object to processing, and receive certain data in a portable format.

You have an absolute right to object to direct marketing. You may also object to processing based on legitimate interests in certain circumstances.

10

Complaints and updates

Please contact us first if you have a concern. You may also complain to the UK Information Commissioner’s Office.

We may update this policy when the website, our providers or our legal obligations change. The effective date above identifies the current version.