Privacy Policy

01

Who we are

Vero Intelligence Ltd is the controller of personal data described in this policy. BlackHare Labs is its trading name.

Privacy questions and rights requests can be sent to hello@blackharelabs.co.uk.

02

What this policy covers

This policy covers this public website, email enquiries and demo requests. It does not describe an authenticated BlackHare product service. Any customer product processing will be governed by the relevant service notice and contractual terms.

03

Personal data we collect

If you contact us, we may receive the information you choose to provide, such as your name, employer, role, business email address and the content of your message.

Our hosting and delivery providers may process limited technical information needed to serve and protect the website, such as IP address, browser or device information, request time, requested page and security or diagnostic logs.

The current website has no account registration, database-backed contact form, advertising pixels or behavioural analytics.

04

Why we use personal data

• To respond to enquiries and arrange demonstrations.
• To take steps requested before entering a business relationship.
• To operate, secure and troubleshoot the website.
• To maintain necessary business, legal and compliance records.

05

Our lawful bases

We generally rely on legitimate interests to operate and secure the website and respond to business enquiries. Where your enquiry relates to a possible contract, we may also process information to take pre-contract steps at your request. We may process information where necessary to comply with a legal obligation.

We do not rely on consent for advertising or analytics technologies because the current website does not use them.

06

Who receives personal data

We use service providers for website hosting, network delivery and business communications. They may process information only to provide those services or meet legal obligations. We may also disclose information where required by law, to protect legal rights, or in connection with a genuine business transaction.

07

International transfers

Some service providers may process data outside the United Kingdom. Where UK data-protection law requires a safeguard, the available protections may include UK adequacy regulations or approved contractual clauses, depending on the provider and destination.

08

How long we keep data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry and meet legal, accounting, security or dispute-resolution needs. We then delete or anonymise it where appropriate.

09

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal data, restrict or object to processing, and receive certain data in a portable format.

You have an absolute right to object to direct marketing. You may also object to processing based on legitimate interests in certain circumstances.

10

Complaints and updates

Please contact us first if you have a concern. You may also complain to the UK Information Commissioner’s Office.

We may update this policy when the website, our providers or our legal obligations change. The effective date above identifies the current version.